3Com Case Study
Acquired by HP in 2010, 3Com is a global provider of enterprise and small-business networking solutions, offering network switches, routers, wireless access points and controllers, IP voice systems, and intrusion prevention systems.
In 1995, 3Com recognized that it needed to engage faster and more cost effectively with their global partner communities in order to increase sales and market share. 3Com also needed to save money by eliminating costly print materials and reproduction services. Therefore, 3Com focused their marketing efforts on web technologies and finding an experienced partner to develop the necessary on-line, channel applications.
- Develop a partner extranet application within a short time frame.
- Capable of supporting global, localized languages
- Best-in-class security and ease of use.
- Cost-effective with 24X7 help desk support.
- Continuous feature development to leverage the latest technologies and web capabilities.
Webb Consulting created 3Com’s “Partner Access” secure-extranet solution. The application allowed for user profiling, single-sign-on with other online applications, data integration with multiple data sources, and dynamic content management. Partner Access evolved into 17 secure, localized extranet sites throughout North America, Latin America, Europe, and Asia Pacific with more than 125,000 partners accessing the solution.
In addition to providing application development and support, Webb Consulting provided content management and channel helpdesk support services for partners and employees globally via email, click-to-chat, and phone support.
Webb Consulting won the prestigious IBM Beacon award for this application in 2003. Webb Consulting began this project more than 16 years ago and become a valued, committed extension of the 3Com team.
“Webb Consulting is the type of partner any Enterprise would want to have. Our relationship represented the best in what one could expect from a virtual, outsourced environment. When you are detail oriented, customer friendly, technology savvy, on time and on budget, it makes vendor management for the OEM a breeze. Instead of letting your customer trip over their own feet, your team is always proactive in offering a solution which will prevent the trip and fall from occurring in the first place.”
Sean O’Riley, VP Worldwide Channel Sales